Recalling Patients to the Office

Getting patients back into your office

The balance between relying on the healthcare world for information and patients’ reluctance to come into appointments requires walking a fine line. Bringing patients back into the office has been a struggle for physicians all over the country. How do you recall patients to the office to make sure their healthcare isn’t put on hold?

• Measure: A common theme during this time of COVID-19 is knowing the efforts made by healthcare offices to keep the public safe. Being able to measure the efforts within your office, then providing that information to when recalling patients will go a long way.
• Survey: While COVID-19 seems to be the common denominator for why most patients are not coming back into the office. Consider running a more specific survey to address other issues patients may experience as well.
• Communicate: While you can survey the concern of your patients and measure the safety efforts in your office, patients will not know about these efforts unless you communicate with them. The mode of communication can vary depending on the office.